The power of prediction starts with Heartex. We build software that helps people do what only they can do – give meaning

Data fills our modern world. It flows prolifically inside organizations, customer interactions, through product usage, environmental research, healthcare imaging, and beyond. What if we could use any of that historical data to predict the future? The fact is, in most cases we can make predictions through Machine Learning and AI, but to do so in a meaningful and impactful way, historical data needs to be accurate, comprehensive, and absent of bias. 

In order to make the best predictions, we believe internal teams with domain expertise should be responsible for annotating and curating data. It's called data labeling, and it’s a process of real people giving meaning to the information they see on the screen. Heartex was founded to take data labeling to the next level. 

We believe that data labeling is a team sport. Data scientists, subject matter experts, engineers, operations, and annotators must work collaboratively to ensure quality results and an efficient process. That’s why we created Label Studio, which has quickly become the most popular open source data labeling platform with 1000,000 users around the world, alongside a community of thousands of data scientists sharing knowledge and working to advance data-centric AI.  

We are excited to announce that Heartex has recently raised $25 million in Series A funding, bringing our total funds raised to $30 million from notable investment partners Redpoint Ventures, Unusual Ventures, Bow Capital, Swift Ventures, as well as angel investors.

Heartex is a fully distributed organization with people all over the world. We have team members in North America, Europe, and South America across 6 countries. 

About the Opportunity:

Heartex is looking for a Head of Community to lead a team responsible for advocacy, community building, and open source ecosystem development for Label Studio. The Head of Community will work closely with executive leadership, product, marketing and engineering functions to define and execute on a strategy to drive awareness and adoption of Label Studio, as well as nurture and grow an inclusive and vibrant community of data scientists. They will have a unique impact on the product by facilitating community feedback, direct contributions and extensions from users, as well as integrations with the open source ecosystem. This is a unique opportunity to join a community that has strong traction and potential (100,000+ users and nearly 5,000 slack members to date), have a strong and influential voice in the company, and build a team to own the impact and execution.

Your goals will include driving:

• Awareness of Label Studio and Data-Centric AI
• Successful adoption of the Label Studio open source platform
• Community engagement & contributions to Label Studio
• Ecosystem integrations and cross-project collaboration via open source platform

What You'll Bring:

• An extensive history of managing or contributing to an active open source project and community, including standard processes, best practices, and understanding community dynamics etc.
• A strong understanding of the ML/AI workflow and ecosystem, especially open source projects on which data scientists rely
• Strong communications skills, including writing and speaking at live conferences or virtual events
• A high level of comfort communicating with technical audiences and data scientists—helping them install software, solve problems, and share learnings
• A breadth of experience with the mechanics and nuances of building community—including various channels/platforms and their tradeoffs, how to foster an inclusive and safe environment, how to draw out engagement, build relationships, and help new leaders & advocates rise up
• A sense of empathy for the user experience—ability to take feedback, view the software & documentation through their eyes, and advocate on their behalf
• A leader who is self-directed, proactive and eager to take big swings
• Experience recruiting and managing evangelists or advocates, including setting and managing against appropriate KPIs

Within 1 month, you'll:

• Meet community members, gain a strong understanding for the state of the Label Studio community, open source project and ecosystem
• Engage with community members, gathering feedback and making recommendations to the team
• Define strategy and key metrics to scale the community, engagement and contributions
• Identify low hanging fruit to improve communications and engagement in the community

Within 3 months, you'll:

• Develop, report and share insights on appropriate metrics and dashboards to gauge community growth, health and impact on key business metrics
• Collaborate with the documentation team and help drive the majority of content for Label Studio users at labelstud.io
• Define strategy and help launch new initiatives to drive open source contributions (!)
• Hire and manage a data science evangelist to support communications and content creation

Within 6 months, you'll:

• Build a team to actively speak at industry events, contribute articles and collaborate with media
• Build relationships and integrations with key projects in the open source ecosystem
• Be executing on all cylinders with your strategy to scale the community and engagement around Label Studio & Data-Centric AI

It is an exciting time at Heartex, we are a growing startup and at this stage we are constantly evolving. While we have put a lot of thought into your first and most important initiatives, it’s only an example and something we will work on together. We're always learning and growing, so like us this role will evolve and expand. We hope that this opportunity sounds exciting to you and that you consider joining us on our journey!

At Heartex

While our community and customers enjoy our products, we understand it is our team who make that possible. That is why we want to support you in doing your best work. To explore more about our team please visit the about our team page.

We hope you are interested in our opportunities and encourage you to apply even if you are not sure you fit all of the requirements. When applying please include: A short document covering of your experience & skills, such as a resume or linkedin profile. If you have a cover letter expanding on your background and why Heartex is of interest to you, even better, though a cover letter is not required & will not impact your application status. When we receive your application, we’ll get back to you about the next steps.

Heartex is an Equal Opportunity Employer. We are committed to building an organization that welcomes diverse backgrounds and lifestyles. Our goal is to create an inclusive work environment that is equitable and where everyone feels they belong. We foster open and transparent communication and a workplace where discrimination and harassment are not tolerated. If you need any accommodations or assistance to make your interviews more accessible please do not hesitate to reach out to us.

We do not discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences.