We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.
Your Day to Day
As a Community Specialist you would be working on:
- Reading, analyzing, and responding to support inquiries in our communities and social media channels, providing timely and accurate responses with empathy that support and empower our customers.
- Provide a high touch & impactful first impression for new members while encouraging and supporting our existing community members in sharing their knowledge and expertise with the community.
- Monitoring and identifying the latest trends and potential issues raised by customers in our communities and social channels. Gathering details and examples, and then sharing them with the appropriate team.
- Proactively staying up to date with product development and changes and then strategically informing and educating customers of said changes.
- Identify and recommend ways to further improve the community experience that will lead to increased customer satisfaction, community engagement and retention.
What We’re Looking For
As a Community Specialist, your background will look like
· Excellent communication skills, written and verbal.
· 2+ years of experience in a customer support role, ideally in the tech industry. Familiar with Windows, Mac OS, Android and iOS.
· A desire to help people attain their goals and go the extra mile when there is a challenge.
· A self-starter that likes to collaborate with others, but can work on their own to meet individual and team goals and SLAs
You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company,
