What we are looking for

We are looking for our first community manager to help musicians build and grow their online and offline communities. Artists know the importance of a fan base, but they often don’t know the importance of a community. It will be your job to change this for the benefit of the artist, and their community.

Requirements

• You are passionate about community. You study it and are an active member of many communities.
• You have built thriving communities from the ground up and can speak to the difficulties and strategies you employed.
• You are able to qualitatively, and quantitatively evaluate communities as the form and evolve.
• You understand community fundamentals including, but not limited to:
• How communities form.
• How communities become sustainable and productive. How communities grow and thrive in a healthy manner.
• The difference between a fan base and a community and how to turn a fan base into a community.
• You are passionate about music of many kinds. You listen to emerging artists, understand the importance and nuances of the culture of musicians and their communities.
• You understand how to motivate and guide communities in culture-appropriate ways.
• You are able to build a community strategy, and customize it into implementation plans for different types of artists and communities.
• You are an amazing communicator both written and verbally. You can communicate with all sorts of people and all kinds of cultures.
• You have 3+ years of experience building and managing online communities. Bonus points for managing offline communities or better yet, blending of the two.
• You have experience in metrics and reporting systems. You should understand event-based reporting systems (eg. Mixpanel). You should understand what kind of data is important, and when it is important (or not).
• You have experience with user research and understand the time and place for qualitative data.
• You have worked in a startup environment. We have 10 employees and we all wear many hats. You should be passionate about doing this.
• You say what you’re going to do, and then do it. Always.

What You’ll Do

• Work directly with artists, their teams, and their fans to build their community from the ground up.
• Work with our artist relations, marketing, and product teams to advocate for your community’s needs. You will be on the product team so you want have a direct impact on all community features and product strategies.
• Balance community building efforts across multiple artists and create processes to scale quickly.
• Manage customer support from the community and leverage it to assist in community building.
• Be a leader and owner. You know what you need and will find ways to get it.
• Thrive in an autonomous, asynchronous environment. We are a mostly remote team and operate in a mostly asynchronous way.