Our client is looking for a highly motivated and detail-oriented Community Manager to join the team. In this role, you will work closely with the core team to identify the needs of the community segments, engage with our developers and supporters, report on and summarize key learnings, help to define a roadmap and develop strategies and programs to both increase the number of people participating and foster lively and active discourse among them.
Key Responsibilities
- Identity evolving needs of the community and provide high level summaries of happenings and trends developing within the community
- Develop community growth and retention strategy to foster and maintain active and thriving conversations and member participation
- Engage with the community on a daily basis across Facebook, Twitter, in-person events and other channels
- Build and foster relationships with customers while driving engagement, retention and growth
- Travel to conferences and engage with different community segments
- Identify and invite new members to join our community
Skills & Qualifications
- Experience in a client-facing role ideally managing relationships with enterprise and mid-market customers, preferably in the technology (SaaS) industry
- Experience in understanding technical concepts
- You care deeply about customers and hold yourself accountable to delivering feedback and solutions in a timely fashion.
- Prior experience in managing communities on social media, forums and/or Discord
- Excellent verbal and written communication skills
🌎 UNITED STATES
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