Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in France, Germany, Poland, the Netherlands, the United Kingdom and Turkey. If this sparks your interest, apply today and chat with our friendly Recruitment team.

On the Atlassian Community and Social Engagement team, you will bring the Atlassian brand to life across both social media and the Community. Your primary focus will be to uplift and amplify Atlassian advocates encouraging our users to be bold, try new things and share how it went.

Your future team

This role will report to the Head of Global Community and Customer Advocacy. The Community and Social Engagement team is a proactive and resourceful team, continuously connecting with internal teams and collaborating where at all possible to ensure the continued happiness and productivity of our customers. We're a fun, adaptable team that readily welcomes change and growth.

What you'll do

• Execute engagement practices that connect our customers to each other, community programs, and feedback opportunities, empowering and helping our customers grow within the Atlassian Community space.
• Contribute to projects and experiments that help evolve the team's operations and engagement practices.
• Monitor the daily activities of specific cohorts of Community users and groups to help identify new and repeat engagement.
• Help execute the team's engagement strategy considering the needs of both Atlassian teams and our global community of users.
• Ensure the community remains a trusted space by escalating and flagging issues as needed.
• Partner with internal teams to work cross-functionally on shared goals and initiatives.
• Learn more about the technical aspects of our products.

Your background

• 3+ years of experience working directly with customers in a support function (including handling, empathizing, and taking responsibility with upset customers).
• Experience in a social media support position.
• Have a understanding of social media communication styles and a knack for writing snappy-yet-friendly copy.
• Experience working in a global environment with remote teams
• Have a list of B2B companies who you think are doing amazing with support on social media (and can explain why)
• An understanding of the Atlassian brand, our products, and the markets we serve.
• Experience using Sprout Social Smart Inbox is a nice to have.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.